Refunds & Cancellations
At Findaway Designs, I want you to feel confident when purchasing a digital plan or booking a workshop or skills session. This policy explains how refunds, cancellations and rescheduling are handled.
Digital plans and downloads
Because digital plans are supplied electronically, Findaway Designs does not generally offer refunds for a change of mind once the digital file has been supplied or accessed. This does not affect your rights under Australian Consumer Law.
If there is a problem with a digital product, such as receiving the wrong file, being unable to access the supplied file, or the product not being as described, please contact Findaway Designs at me@findawaydesigns.net so the issue can be investigated and an appropriate solution provided.
Australian consumer guarantees may entitle customers to a repair, replacement, refund, cancellation or other remedy when a product or service does not meet the applicable guarantees.
Workshop and skills-session bookings
Payment in full is required when booking a Findaway Designs workshop or skills session.
If you are unable to attend, please contact Findaway Designs as soon as possible.
Cancellations by you
More than 7 days before the session: cancellation or one reschedule permitted.
Between 48 hours and 7 days before the session: rescheduling permitted, subject to availability.
Less than 48 hours before the session: the booking is generally non-refundable and may not be eligible for rescheduling.
Failure to attend: no refund or rescheduling is generally offered.
I understand that unexpected circumstances happen. If something outside your control prevents you from attending, please get in touch and I will consider the circumstances wherever reasonably possible.
Cancellations by Findaway Designs
If Findaway Designs needs to cancel a workshop or skills session, affected participants will be contacted as soon as reasonably possible.
Where appropriate, participants will be offered the choice of:
transferring the booking to another suitable available session, or
receiving a refund of the amount paid for the cancelled session.
Findaway Designs is not responsible for incidental costs such as travel or accommodation, except where applicable law requires otherwise.
Rescheduling
Where rescheduling is available, the new session is subject to availability.
A booking may generally be rescheduled once unless otherwise agreed with Findaway Designs.
Consumer guarantees
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Businesses cannot use refund policies or terms and conditions to remove customers’ rights to remedies where consumer guarantees have not been met.
Contact
If you need help with a purchase, cancellation or booking, please contact:
Findaway Designs
Email: me@findawaydesigns.net